Privacy Policy
Last Updated: October 24, 2025
This Privacy Policy explains how AltSignals (“we”, “us”, or “our”) collects, uses, shares, and protects your personal data when you visit or interact with https://altsignals.io (the “Website”) and our related services (including subscriptions, Telegram channels/bots, and email communications). We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable privacy laws.
1. Who We Are
AltSignals is a trading analysis and education platform for cryptocurrency and forex traders.
Website: altsignals.io
Data Controller: AltSignals
Contact Email: [email protected]
2. Data We Collect
2.1 Information You Provide
- Account details (name, email, password hash)
- Service activation details (e.g., Telegram and/or TradingView usernames)
- Billing and subscription details (processed by payment providers; we do not store full card numbers)
- Support inquiries, survey responses, and other communications
- Content you post on our Website (e.g., comments) or community channels
2.2 Information Collected Automatically
- IP address, approximate location, device and browser information
- Pages viewed, referring URLs, time on site, and interaction data
- Cookies and similar technologies (see Cookies & Tracking)
2.3 Third-Party/Integration Data
If you interact with our Telegram bots/channels or connect via third-party tools (e.g., payment gateways, affiliate platforms, email providers), those services may share limited information with us in accordance with their own privacy policies.
3. Legal Bases for Processing
We process personal data under one or more of the following GDPR legal bases:
| Purpose | Legal Basis |
|---|---|
| Create and manage your account; deliver purchased services | Contract (Art. 6(1)(b) GDPR) |
| Service notifications and essential communications | Legitimate Interests (Art. 6(1)(f)) |
| Marketing emails and newsletters | Consent (Art. 6(1)(a)) |
| Analytics, optimization, and site security | Legitimate Interests (Art. 6(1)(f)) |
| Compliance with legal obligations (e.g., tax, fraud prevention) | Legal Obligation (Art. 6(1)(c)) |
4. How We Use Your Data
- Provide, maintain, and improve our Website and services
- Process payments and manage subscriptions
- Authenticate users and personalize your experience
- Send service-related communications and respond to support requests
- Send marketing communications where you have given consent (you can opt out anytime)
- Monitor, prevent, and detect fraud or misuse
- Meet legal, regulatory, and compliance requirements
6. International Transfers
Some providers may process data outside the European Economic Area (EEA). Where such transfers occur, we rely on appropriate safeguards such as EU Standard Contractual Clauses (SCCs), adequacy decisions, or equivalent lawful mechanisms.
7. Data Retention
We retain personal data only as long as necessary for the purposes set out in this Policy and to meet legal and accounting obligations.
| Data Type | Typical Retention |
|---|---|
| Account information | For the life of the account, then securely deleted or anonymized |
| Subscription/billing records | Up to 7 years (to meet legal/tax obligations) |
| Marketing preferences and consent logs | Until you withdraw consent or data is no longer needed |
| Comments and community content | Indefinitely unless removed or requested to be erased |
9. Embedded Content & Third-Party Links
Pages may include embedded content (e.g., videos, posts). Embedded content from other websites behaves as if you visited those sites directly and may collect data, use cookies, and track your interaction. We recommend reviewing the privacy policies of those third-party websites.
10. Your GDPR Rights
Subject to conditions and exemptions under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Erase your data (“right to be forgotten”)
- Restrict processing
- Object to processing based on legitimate interests
- Data portability (receive your data in a structured, machine-readable format)
- Withdraw consent at any time for processing based on consent (e.g., marketing)
To exercise these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.
11. Automated Decision-Making
We do not use automated decision-making that produces legal or similarly significant effects about you.
12. Children’s Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us so we can delete it.
13. Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest version. Your continued use of the Website after any changes constitutes acceptance of the updated Policy.
15. Contact Us
If you have questions or requests regarding this Privacy Policy or our data practices, please contact:
Email: [email protected]
Website: altsignals.io
